Consumer Access to Health Care Records & Complaint Information
Full Spectrum Counseling, PLLC
Licensed Professional Counselor (LPC)
In accordance with House Bill 4224 (89th Regular Session) and Texas Health & Safety Code §181.105, Level Up Counseling Services provides the following information to assist consumers in:
• Requesting health care records
• Contacting the licensing authority
• Filing a consumer complaint
How to Request Your Health Care Records
Clients and former clients may request copies of their health care records from Full Spectrum Counseling, PLLC using the form provided at the bottom of this page.
Phone or Text 512-761-6135
Email (preferred): rebecca.fsctexas.life@gmail.com
To avoid delays, please include:
• Full name and date of birth
• Phone number and/or email address
• Description of records requested (entire record or specific dates)
• Preferred delivery method (secure email, mail, or pick-up)
• Your signature and date
If requesting records on behalf of another person, documentation showing legal authority (such as guardianship or medical power of attorney) is required.
Identity verification may be required to protect patient privacy.
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Contact the Texas Behavioral Health Executive Council
Full Spectrum Counseling, PLLC is regulated by the Texas Behavioral Health Executive Council, the licensing authority for Licensed Professional Counselors in the State of Texas.
You may contact the Council using the following webpage:
https://bhec.texas.gov/contact-us/
When submitting an inquiry, select Licensed Professional Counselor as the license type.
File a Consumer Complaint with the Texas Attorney General
Consumers may file a complaint with the Texas Office of the Attorney General – Consumer Protection Division at:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
Please include relevant dates, names, and supporting documentation if available.
Questions About House Bill 4224
For questions related to HB 4224, Texas Health and Human Services provides the following contact email:
HCR_PRU@hhs.texas.gov
Good Faith Estimates
Under the "No Surprises Act," as of January 1, 2022 medical facilities are required to provide a "Good Faith Estimate" to patients not planning to use insurance. This Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. Please let your provider know if you plan to seek services as a self-pay client, and this can be provided to you. For more information https://www.cms.gov/nosurprises.
Rebecca Canter, MA, LPC-S, LCDC
+1 512 761 6135
Rebecca@counselingwithrc.com